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AI UX patterns / Uncertainty

AX-10 · Uncertainty

Replace “AI can make mistakes” with the specific uncertainty

A returns assistant updates the customer.

Name the specific uncertainty, not a general warning.

Weak version: Generic disclaimer
WeakPromises the refund and hides the real risk behind a boilerplate line.
Strong version: Generic disclaimer
StrongStates exactly what is unconfirmed and what to do.

How to apply it

  1. Point to the exact part that might be wrong, where it appears.
  2. Say what the person can do to check it.
  3. Drop the warning where there's nothing specific to flag.

Where it breaks

When legal asks to add the boilerplate back on top.

Related patterns

Train the eye

Knowing the pattern isn't the same as spotting it.

Irreplaceable trains the judgment behind these patterns with short, realistic decisions. Start with a free baseline: 12 decisions, about 12 minutes, and a score for six skills.

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