When an AI agent moves money, give people a way back

A support agent just refunded a customer on its own.

Money actions need a way back.

Weak version: Agent takes a money action — **Weak**The amount doesn't match the order, nothing explains it, and the only action is to close the ticket.

Strong version: Agent takes a money action — **Strong**Shows the math, gives a 24-hour undo and a path to a person.

How to apply it

Show the calculation behind any amount the agent settles, next to the order it came from.
Give a time-boxed undo for money actions, and say how long it lasts.
Offer a clear path to a person before the customer has to ask.

Where it breaks

When the agent's limit goes up and nobody added undo first.

Related patterns

Agent books on its own · Irreversible actions need approval.
Long AI wait · Show progress. Give control.
Model isn't sure · Don't show a percent. Ask the question that decides.
Confident answer, no source · A claim without a source is a guess.
All 10 AI UX patterns

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