AI UX patterns / Trust & memory
AX-04 · Trust & memory
AI answers need sources people can check
An HR assistant answers a policy question.
A claim without a source is a guess.


How to apply it
- Attach a source to each claim, next to the sentence it supports.
- Link to the exact passage, not just the document.
- Check that the source actually says what the sentence claims.
Where it breaks
When sources are shown but don't support the sentence.
Related patterns
- Silent memory · Memory is visible and controllable.
- Agent takes a money action · Money actions need a way back.
- Long AI wait · Show progress. Give control.
- Model isn't sure · Don't show a percent. Ask the question that decides.
- All 10 AI UX patterns
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