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AI UX patterns / Trust & memory

AX-04 · Trust & memory

AI answers need sources people can check

An HR assistant answers a policy question.

A claim without a source is a guess.

Weak version: Confident answer, no source
WeakSounds certain, can't be checked, and one detail is invented.
Strong version: Confident answer, no source
StrongInline sources the person can open and verify.

How to apply it

  1. Attach a source to each claim, next to the sentence it supports.
  2. Link to the exact passage, not just the document.
  3. Check that the source actually says what the sentence claims.

Where it breaks

When sources are shown but don't support the sentence.

Related patterns

Train the eye

Knowing the pattern isn't the same as spotting it.

Irreplaceable trains the judgment behind these patterns with short, realistic decisions. Start with a free baseline: 12 decisions, about 12 minutes, and a score for six skills.

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