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UX experiments / Humans + AI

Humans + AI · Field experiment

Consultants with GPT-4 or without: who did better work?

HBS × BCG · 758 consultants · 2023

Realistic product-strategy tasks that AI can do well. Consultants with GPT-4 or without: who did better work?

Version A: Without AI
AWithout AI
Version B: With GPT-4
BWith GPT-4

Make your call. Which version won, and why? Decide before you open the result. Guessing first is what trains your judgment.

Made your call? See the result

With AI: 12.2% more tasks, 25.1% faster, about 40% higher quality.

What happened

Consultants below average gained the most. The study calls the area where AI helps the “jagged technological frontier”.

Why it worked

Inside the frontier, AI multiplies speed and quality, and lifts weaker performers toward the best.

The takeaway

Inside the frontier, speed is no longer your edge. Choosing what's worth doing is.

Source

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